Contact us
HansaNet is operated by Hansa Communications. If you are an existing subscriber, the fastest route is the support email below from the address on your account.
- Business name
- Hansa Communications
- Legal name and constitution
- Byreddy Haneesh Reddy — sole proprietor, trading as Hansa Communications (proprietorship)
- Registered office
- B/2061/1, Hill Colony, 1st Ward, Nandikonda,
Nagarjuna Sagar, Nalgonda District, Telangana 508202, India - GSTIN
- 36FBHPR3082Q1ZS
- Support email
- haneeshbyreddy@gmail.com
- Support telephone
- +91 63096 71515
- Support hours
- Monday to Saturday, 9:30 AM to 6:30 PM IST. Outage alerts are automated and are delivered around the clock, every day.
What to contact us about
- Sales and onboarding — getting an organisation and its probe set up.
- Technical support — a probe that stopped reporting, an alert that did not arrive, a device that will not poll.
- Billing — invoices, payment failures, and anything about an amount charged. See also the refunds and cancellation policy.
- Privacy and data deletion — see the privacy policy and the data deletion instructions.
How quickly we respond
We acknowledge email within one working day and aim to resolve support requests within three working days. Billing disputes are acknowledged within three working days and resolved within seven. Alerting itself is automated and does not wait on office hours.
Grievance officer
In accordance with the Information Technology Act, 2000 and the rules made under it, complaints about the service or about the handling of your data may be addressed to our grievance officer:
Haneesh Byreddy, Grievance Officer, Hansa Communications
haneeshbyreddy@gmail.com ·
+91 63096 71515
B/2061/1, Hill Colony, 1st Ward, Nandikonda,
Nagarjuna Sagar, Nalgonda District, Telangana 508202, India
Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.