Shipping and delivery policy
Nothing is physically shipped
HansaNet is a software service delivered entirely over the internet. We do not sell, ship or courier any physical goods, and no shipping, handling or delivery charges are ever applied to an invoice. Everything below describes how access to the service is delivered.
Account activation
An organisation and its first account are created by us during onboarding, normally within one working day of the details being confirmed. Sign-in credentials are sent to the email address given for the account holder. There is no public sign-up; further accounts for staff are created by the organisation’s owner from the dashboard and are usable immediately.
Access after a payment
Where dashboard access has been restricted for an unpaid invoice, it is restored automatically as soon as the payment gateway confirms the payment, normally within a few minutes. Monitoring and outage alerting are never withheld for non-payment and so need no restoration. If access has not returned within 30 minutes of a successful payment, contact support with the payment reference.
Monitoring probe software
The monitoring probe is downloaded from the dashboard as a Windows installer or a Linux package and installed on a machine on the ISP’s own network. It is available for download immediately on activation, takes a few minutes to install, and updates itself thereafter. No media is shipped.
Field application
The Android field application is downloaded from a link in the dashboard and installed directly on the handset. It is available immediately and updates itself.
Alerts and customer notices
Outage alerts are delivered to staff over WhatsApp within about a minute of an outage being confirmed. Customer notice broadcasts are paced at roughly one message per second, so a broadcast to several hundred subscribers completes in a few minutes. Delivery of both depends on the WhatsApp Business Platform and the recipient’s mobile network, and cannot be guaranteed.
Service area
We provide the service to internet service providers in India. Support is offered in English, Telugu, Kannada and Hindi during the hours on the contact page.
If delivery does not happen
If your account has not been activated within the timeframe above, or a download or a restored access is not working, contact support and we will resolve it. Charges only begin to accrue once monitoring is actually running, so a delay in activation is never billed.
Contact
Hansa Communications — haneeshbyreddy@gmail.com ·
+91 63096 71515
B/2061/1, Hill Colony, 1st Ward, Nandikonda,
Nagarjuna Sagar, Nalgonda District, Telangana 508202, India