Refunds and cancellation policy
This policy applies to subscriptions to the HansaNet service at hansanet.in, operated by Hansa Communications. Please read it together with the pricing page and the terms of service.
1. What you are paying for
HansaNet is billed postpaid. Charges accrue daily for monitoring that has already been carried out, and are invoiced on the 1st of the following month for the month just ended. An invoice therefore covers a service that was delivered before the bill was raised.
2. Cancelling your subscription
- You may cancel at any time. There is no minimum term, no lock-in and no cancellation fee.
- To cancel, email haneeshbyreddy@gmail.com from the address on your account, or telephone the support number on our contact page. Please include your organisation name.
- We act on a cancellation request within two working days. Daily accrual stops on the date the service is withdrawn, and no charge is raised for any day after it.
- A final invoice is issued for the days used up to that date, and remains payable.
- On request we will delete your organisation and its data. See the data deletion instructions.
3. Refunds
Charges for service already delivered are non-refundable. Because you are billed in arrears only for days on which the service actually ran, there is no unused or prepaid portion of a subscription to return. We do not offer refunds on paid invoices for monitoring that was provided.
4. Incorrect, duplicate or failed charges
This is the exception, and it is not a refund of service — it is money that was never owed. If you are charged twice for the same invoice, charged an amount you did not owe, or money leaves your account for a payment our gateway records as failed, we will return it in full.
- Report it to haneeshbyreddy@gmail.com with the date, the amount and the payment reference.
- We acknowledge within three working days and complete verified refunds within five to seven business days.
- Refunds are always returned to the original payment source — the same UPI handle, card or bank account the payment came from. We cannot redirect a refund elsewhere.
- Where a payment failed at the gateway but the amount was debited, banks usually reverse it automatically within five to seven business days. Tell us anyway and we will follow it up.
5. Advance payments and credit balances
If you pay more than the outstanding amount, the excess is held as credit on your account and applied automatically against future invoices; it is shown on the billing screen. If you close your account while unused credit remains, that credit is returned to the original payment source within five to seven business days of the final invoice being settled.
6. WhatsApp customer notices
Customer notice messages are charged at ₹0.90 each and are billed only for messages accepted for delivery. Once a message has been sent it cannot be recalled, and the charge for it is non-refundable. Messages you cancel before they are sent, and messages rejected by the messaging platform, are not charged. Every broadcast states the number of recipients and the cost before you confirm it.
7. Service interruptions
We do not offer service credits or refunds for interruptions caused by third-party networks, power failures, or the equipment being monitored, as set out in the terms of service. If the HansaNet platform itself is unavailable for a prolonged period, contact us and we will review the affected days on the invoice.
8. How to raise a request
Email haneeshbyreddy@gmail.com with the subject “Billing request” and include:
- your organisation name as it appears on the invoice,
- the invoice number or the month in question,
- the payment reference and date, for a refund request.
Unresolved complaints may be escalated to our grievance officer, whose details are on the contact page.
Contact
Hansa Communications — haneeshbyreddy@gmail.com ·
+91 63096 71515
B/2061/1, Hill Colony, 1st Ward, Nandikonda,
Nagarjuna Sagar, Nalgonda District, Telangana 508202, India